Privacy Policy for gastronomygears.com

This Privacy Policy describes how your Personal Information is collected, used, and shared when you visit or make a purchase from www.gastronomygears.com (the “Site”).

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Our Privacy Principles

  • Personal Information you provide is processed fairly, lawfully and in a transparent manner.
  • Personal Information you provide is collected for a specific purpose and is not processed in a way which is incompatible with the purpose which gastronomygears.com collected it.
  • Your Personal Information is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
  • Your Personal Information is kept accurate and, where necessary, kept up to date.
  • Your Personal Information is kept no longer than is necessary for the purposes for which the Personal Information is processed.
  • We will take appropriate steps to keep your Personal Information secure.
  • Your Personal Information is processed in accordance with your rights.
  • We will only transfer your Personal Information to another country or an international organisation outside the European Economic Area where we have taken the required steps to ensure that your Personal Information is protected. Such steps may include placing the party we are transferring information to under contractual obligations to protect it to adequate standards.
  • We do not and will not sell your Personal Information.

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Personal Information we Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. For more information, see our Cookie Policy.
  • “Log files” track actions on the Site, collecting data like your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this as “Order Information.”
This does not include your credit card number or billing information. Transactions are processed by third-party payment processors on their secure servers and are subject to their privacy policies. We do not store any of the credit card or banking information you provide to these processors.

When we talk about “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

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How we use your Personal Information

We use the Order Information to fulfil orders placed through the Site (including processing payment information, arranging shipping, providing invoices/confirmations, and sending follow-up emails). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen orders for potential risk of fraud.
  • Provide customer support and assistance.
  • When in line with your shared preferences, provide you with information or advertising relating to our products or services.

We use the Device Information to:

  • Improve and optimize our Site by generating analytics about how customers browse and interact with it.
  • Assess the performance of our marketing campaigns.
  • Improve the accuracy of search results.
  • Provide personalised product recommendations on the website and, with your consent, via email.
  • Gather feedback about the performance of the website and our products and services.
  • Provide tailored advertising on other websites based on your activity on our website.

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Sharing your Personal Information

We may share your Personal Information with third parties as follows:

1. To perform our contract with you
We share necessary Personal Information (name, address, email, phone number) with payment processors and logistics partners to fulfil your order. You cannot opt out of this as it is required for order fulfilment.

2. To pursue our legitimate commercial interests
We share information to understand and improve our website and services, where our interests are not outweighed by risks to your data rights.

  • Analytics: We use Google Analytics to understand site usage. You can read more about how Google uses your Personal Information and opt-out via Google’s provided links.
  • Reviews: To ensure genuine reviews, we use third parties like Feefo and Google to collect and publish reviews on our behalf. You can manage your preference for receiving review requests.
  • Personalisation: To provide tailored product recommendations, we use a personalisation service which processes information about your product views and purchases.
  • Search: We use a third-party provider to improve search results, which may involve sharing search queries and clicked pages.
  • Advertising: We may share hashed email addresses or mobile numbers with social media and search platforms (e.g., Facebook, Google) to show you relevant advertising online.

3. When we have your consent
If you consent to marketing (e.g., at checkout, newsletter sign-up), we may share your email address with our email service providers who send marketing emails on our behalf.

4. To comply with legal obligations
We may share your Personal Information to comply with applicable laws, respond to lawful requests, or for age verification where required.

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Where we store and process your data

Data we collect may be transferred to and stored at a destination outside the European Economic Area (“EEA”) for administrative purposes. It may also be processed by staff operating outside the EEA who work for us or our suppliers. Whenever we transfer your data outside the EEA, we ensure protection by implementing safeguards such as:

  • Transferring only to countries deemed to provide adequate protection by the European Commission.
  • Ensuring US providers participate in appropriate data protection frameworks.
  • Using EU Model Contract Clauses for transfers to other third countries.

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Retention periods

We only keep your personal data for as long as necessary for the purpose it was collected. At the end of that period, data is either deleted completely or anonymised for non-identifiable uses like statistical analysis.

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Your rights

You have rights regarding your Personal Information, including:

  • Access: Request information about and a copy of your Personal Information.
  • Rectification: Request correction of incomplete or incorrect data (some can be corrected directly in your account).
  • Erasure: Request deletion of some or all of your Personal Information.
  • Withdrawal of Consent: Withdraw consent for processing based on consent at any time.
  • Portability: Request a machine-readable copy of your data or its transmission to another controller.
  • Objection: Object to further use of your data for certain purposes (e.g., direct marketing).
  • Restriction of Processing: Request restriction of further processing.
  • Right to File Complaint: Lodge a complaint with your supervisory authority.

To exercise these rights or for more information, please contact us. We may need to verify your identity and the nature of your request. There are certain circumstances where we cannot fully comply, but we will respond to notify you.

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Children’s Privacy

We do not knowingly collect or solicit Personal Information from anyone under the age of 16. If you are under 16, please do not attempt to register or send any Personal Information to us. If we learn we have collected Personal Information from a child under 16, we will delete that information promptly.

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Changes to this Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of this page.

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Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us.