Frequently Asked Questions (FAQs)
General
What is gastronomygears.com?
gastronomygears.com is an online destination for culinary enthusiasts, offering a curated selection of premium kitchen tools, specialty ingredients, and unique cookware to inspire your cooking.
Where is gastronomygears.com based?
We operate as a global online retailer, shipping our carefully selected products to a wide range of international locations.
Ordering & Accounts
How do I place an order?
Simply browse our collection at gastronomygears.com, add your chosen items to the cart, and follow the steps through our secure checkout process.
Do I need an account to shop?
You can check out as a guest. However, creating an account at gastronomygears.com allows you to track orders, save your details, and view your order history more easily.
Can I modify or cancel my order after placing it?
Please contact us immediately. We can only attempt to modify or cancel an order if it has not yet entered the packing and dispatch process.
Shipping & Delivery
Where do you ship?
We deliver to numerous countries. For specific destinations, please check the shipping information available during checkout at gastronomygears.com.
How can I track my order?
Once your order is dispatched, you will receive a shipment confirmation email containing a tracking number and a link to monitor its delivery progress.
What are the shipping options?
Available shipping methods and any associated costs are calculated in real-time based on your delivery address and basket contents during checkout.
Returns & Refunds
What is your returns policy?
We offer a straightforward returns policy for items in their original, unused condition. For full details on eligibility, timeframes, and the process, please visit gastronomygears.com.
How do I start a return?
Please visit our Returns Portal at gastronomygears.com to initiate the process. You will need your order number and email address.
How long does a refund take?
Refunds are processed promptly upon receipt of the returned item at our warehouse. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Products & Stock
Are your products authentic?
Yes, we source all our products directly from trusted brands and producers, guaranteeing authenticity and quality.
Can I get a product notification if something is out of stock?
Yes. On the product page of any out-of-stock item, you can usually enter your email address to be notified as soon as it is back in stock.
Do you offer gift cards?
Yes. Digital gift cards are available for purchase directly on our website at gastronomygears.com.
Website & Technical Support
My discount code isn’t working. What should I do?
Ensure the code is valid, has not expired, and that your cart meets any minimum spend or product eligibility requirements. For further assistance, please contact us.
I’m having trouble accessing my account.
Use the “Forgot your password?” link on the login page to reset your credentials. If issues persist, please reach out to our support team.
Payment
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways. All options are displayed at checkout.
Is my payment information secure?
Absolutely. Our checkout process uses industry-standard SSL encryption, and we do not store your full payment card details on our servers.
Contact & Support
How can I contact customer service?
For any questions not covered in these FAQs, please use the Contact Us form available at gastronomygears.com. We are here to help.